Shipping & returns
Thank you for shopping at Manha! We want to ensure that your shopping experience with us is as seamless as possible, including our shipping and returns process. Please review the following information regarding our shipping and returns policies:
Shipping Information:
- Processing Time: Orders are typically processed and shipped within 1-2 business days after payment confirmation, excluding weekends and holidays.
- Shipping Methods: We offer standard shipping options with estimated delivery times ranging from 3-7 business days, depending on your location. Expedited shipping options may also be available for an additional fee.
- Shipping Costs: Shipping costs are calculated based on the weight and destination of your order. You can view the shipping costs at checkout before completing your purchase.
- Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, allowing you to track your package's delivery status.
Returns & Exchanges:
- Satisfaction Guarantee: We want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, you may return it within 30 days of receipt for a refund or exchange, subject to the terms and conditions outlined below.
- Return Eligibility: To be eligible for a return, items must be unused, in their original condition and packaging, with all tags attached. Certain items, such as personalized or final sale items, may not be eligible for return.
- Return Process: To initiate a return, please contact our customer service team at [contact@manha.com](mailto:contact@manha.com) with your order number and reason for return. Once your return request is approved, you will receive instructions on how to return your items.
- Refunds: Refunds will be issued to the original form of payment within 7-10 business days after we receive and inspect the returned items. Please note that shipping charges are non-refundable, and return shipping costs are the responsibility of the customer.
- Exchanges: If you would like to exchange an item for a different size, color, or style, please indicate your preference when contacting our customer service team. Exchanges are subject to availability.
Contact Us:
If you have any questions or concerns about our shipping and returns policies, please don't hesitate to contact us at [contact@manha.com](mailto:contact@manha.com). Our customer service team is here to assist you and ensure that you have a positive shopping experience with Manha.
Thank you for choosing Manha for your baby's clothing and accessory needs!